Technical support

If you need technical support, please try to find the answer to your question from one of these pages. If you cannot find what you need please contact me. E-mail if the preferred method, there is a link on the menus on the left. Tech support contact numbers are in your documentation.

The first thing to do is always to power down the whole PC (not just PGdebt) and start up again !

Frequently asked questions
Known problems and bugs
Technical bulletins
If all else fails

Please be aware that the best fix to your problem may need some files to be reloaded from backup. If you do not have a backup I may not be able to help you. Backups are your responsibility, if you are not making regular backups please take action to start backing up at once. Read the backup page for more infromation.

Please note that many problems are caused by changes in the Supervisor section of the Options windows by persons who should not have access to these sections. Please set a genuine (secret) Supervisor Password to keep these sections safe. Frequent other problems are caused by not shutting the computer down properly, this may or may not be the user's fault, but make sure everyone knows that it is VITAL to close the machine down properly. Improper shutdown can corrupt a table which is seldom used, but which then brings up an error days or weeks later. Later versions of PGdebt try to combat this but prevention is better than a cure !

CABx in Northern Ireland have their own special in-house help facilities.
CABx in Scotland have their own help service from CAS IT services.
CABx in England and Wales have no special arrangements with PG Computing, however I have discused support with the head of the IT support unit and supplied them with some guidelines. They may not be able to help with PGdebt issues, but they can help with networking and Windows matters.

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