|Known problems and bugs|
Only significant problems with PG 7,8 and 9 are listed here.
14. If I change an individual letter after merging, the changes are lost if I move away, then move back to the same letter
PGdebt 8 issues
13. Word processor words and letters superimposed on printout but look fine on screen
PGdebt 7 issues
10. Printing problems...letters will not print, other printing OK
11. No more space available in the Case Record
12. Court forms page 1 will not print, page 2 prints OK
PROBLEM 10. Printing
problems...letters will not print, other printing OK
All printing is OK except the letters, which appear to print but nothing comes out of the printer. A few users have had this problem and the reasons are not known. However it is almost always possible to fix it by the methods listed below.
Please try the following fixes, one at a time, try the program again after each attempted fix.
This is an rare bug which affects certain printers only. I am unable to isolate what causes it. It does not affect PG6 or PG5
PROBLEM 11. No more
space available in the Case Record
Everything is proceeding normally until you find you cannot add anything else to the Case Record text. This is unusual and will only occur when the Case Record has reached a total of 8 or 9 pages, so it is pretty long ! I have placed no restriction on this item, but it appears that the PC operating system may restrict the amount of text that can be entered in this area.
No fix is available at this time.
The best option is to reduce the amount of text in the Case Record in some way.
You can edit this and delete information that is no longer required from the start of the record.
Before doing this you could print out the record, so that the full text so far is available in printed format, then delete some text.
Or you can highlight (select) the text and then cut and past this into your word processor and save the file, so you do not lose the original text.
To copy text, select it then press CTRL-C.
To cut text, select it then press CTRL-X.
To paste text which has just been copied or cut, press CTRL-V. (These are Windows commands)
Make sure the copying or printing process has worked OK before actually deleting anything from the Case Record.
You can open a Word processor document to receive the text from the case record, or use Notepad, or you could open a new letter in the PG7 word processor and paste the text into that...then save it as a "draft" letter with a helpful name such as "Mr Smith client record part1-do not delete".
Be aware that the text
in the PG7 case record is not word procesor word wrapped text...it is individual
lines. You will not be able to manipulate it easily in a word processor
An 8 or 9 page (A4 page) Case Record is a very long one. At the time of writing only two bureaux have reported this problem in 5 years of PGdebt 5, 6 and 7 and I am not intending to change the program at present.
PROBLEM 12. Court forms
page 1 will not print, page 2 prints OK
This problem seems to occur with certain Epson Colour Inkjets.
Reload the printer driver, this usually does it...or obtain the latest driver from the manufacturers web site and load that.
None known, this seems to be a printer driver issue
PROBLEM 13. Word processor words and letters superimposed on printout
but look fine on screen
On a small percentage of PCs, it can happen that letters and words can appear to be OK on screen, but when printed, they arte pushed together or superimposed. We are not sure why this only happens to some PCs, but the issue can be fixed by reverting to Word Processor simple mode. Go to the Options/supervisor/security screen and place a tick alongside the line "Use WP simple mode". That will cure this issue.
14. If I change
an individual letter after merging, the changes are lost if I maove away, then
move back to the same letter
If you want to make changes to an individual letter, it is now necessary to print the letter out before moving on to the next one. Only one letter is shown on screen at a time and if you move away from it all changes are lost whether you move back again or not. With PG8 it was possible to change several letters and then click the "Print all" button to print all letters with the changes. With PG9 the changes are only retained whilst the letter is in view so you have to print it whilst it is in view. This difference is a result of changing the way the WP works to accomodate email-merge and allow different letters to have different lengths, it is not a deliberate change, but it cannot now be reversed.
You should not have to make frequent changes to individual letters, this defeats the purpose of mail merge. If you want to make a change to all letters, make the change before merging. If you find you are frequently changing the same items on a letter, consider changing the standard letter itself.
|Return to PGdebt Home page|